Frequently Asked Questions
No, the Basic Health Package is not insurance. The Basic Health Package provides an innovative alternative payment model that consists of a flat and affordable membership fee.
The Basic Health Package membership is available across the nation.
Membership provides multiple discounts through our pharmacy discount program. These discounts include:
- Prescription discounts up to 65%
- Dental discounts up to 50%
- Vision discounts up to 50%
- Lab discounts up to 70%
- Diabetic supply discounts up to 70%
- MRI and Imaging discounts up to 50%
- Daily living supply discounts up to 10%
- Exclusive discounts on memberships at nationwide fitness centers
- Entertainment savings including discounts for Disney®, Vegas, movies, etc.
Yes, we accept pre-existing conditions within the Basic Health Package. The Basic Health Package detects, treats and manages 13 of the most prevalent disease states through our partner-physician clinics for a $10 fee per visit. Members receive unlimited physician-office visits, so they can take the necessary steps to get treatment before an illness becomes serious.
The Basic Health Package is a great complement to traditional insurance healthcare plans. Through the Basic Health Package's alternative payment model, all services offered by the membership are deflected from major medical and other insurance plans. Instead of dealing with copays, deductibles and premiums, members pay a flat membership fee to us and low visit fees at the physician clinic. For example: Members that have high deductibles health plans can benefit from the Basic Health Package because the membership will serve as a gap solution, providing valuable primary care services that health insurance would not cover.
Our physicians can treat many medical conditions including certain chronic conditions like diabetes or hypertension. There may be times when patients will nee to be referred to a specialist or hospital. Specialist care and hospital coverage is not included under the Basic Health Package.
The Basic Health Package has a suite of benefits and multiple product line but the core membership includes:
- Unlimited doctor visits for a $10 visit fee
- Unlimited, bilingual, 24/7/365 telehealth for $0 out-of-pocket cost
- Unlimited chronic disease management for 13 of the most prevalent chronic disease states
- Generic-first protocols practiced by physicians
- Discount program for prescriptions, dental, vision and more
We do not share clinic information until a member schedules an appointment. This is to curtail walk-in appointments, which are not included in the Basic Health Package.
The Basic Health Package does not include inpatient or outpatient hospital services. In addition to this package, many employers also provide their employees with a high-deductible wraparound policy to cover the emergency care that is not covered under the Basic Health Package.
While the Basic Health Package detects, treats and manages 13 of the most prevalent chronic disease states, we do not provide specialty care outside of our partner-physician clinics. If a member currently sees a specialist for an advanced disease state, we do not recommend leaving that specialist.
No, unfortunately we cannot accept these members due to insurance rules.
No, there is no limit on physician office visits through the Basic Health Packages. Members schedule their appointments through our Central Scheduling Department for each appointment.
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